Air Freight Coordinator

• Company with extensive experience across air, sea and road freight

• Opportunity to develop your career within an established independent business

The Role

Reporting to the Team Manager, you will support the day-to-day handling of air freight shipments from booking through to completion.

You will deal directly with customers, airlines, overseas agents and suppliers, ensuring shipments are processed accurately and kept moving efficiently.

Your responsibilities will include:

• Managing air import and export shipments from booking through to completion

• Preparing and checking air freight documentation

• Liaising with customers, airlines, overseas agents and suppliers

• Monitoring shipment progress and following up on delays or missing information

• Responding to customer queries and providing regular shipment updates

• Supporting quotations, rate requests and booking arrangements

• Checking supplier invoices, costs and shipment charges

• Maintaining accurate job files and system records

• Resolving operational issues and escalating where necessary

• Working closely with colleagues to ensure a smooth and efficient operation

• Providing a high level of customer service throughout the shipment lifecycle

About You

We are looking for someone who already has solid experience within air freight forwarding and understands the pace and requirements of an operational environment.

You will ideally have:

• Previous experience in an Air Freight Operator / Air Freight Coordinator position

• Good knowledge of air freight processes, documentation and terminology

• Experience handling import and/or export shipments

• Strong customer service and communication skills

• The ability to manage multiple shipments and competing priorities

• Good attention to detail and organisational skills

• A positive, reliable and proactive approach

• The ability to work effectively as part of a team

Most importantly, we are looking for someone who knows air freight, enjoys dealing with people and wants to join an established business where they can make a genuine contribution to the continued development of the operation.

Salary: Up to £35,000 DOE

Location: Caterham, Surrey

Job Type: Full-time, Permanent

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy

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