Assessment and Recovery Officer

Assessment and Recovery Officer needed in Wolverhampton

This is a temporary role and the rate is £29.00ph PAYE

The reference number is: 8074-1

The successful candidate will ensure people receive the correct benefits and are charged the correct amounts at the right time, while taking fair and effective action to recover outstanding debt. They will specialise in assessing entitlement to housing benefit and council tax support, determining liability for council tax and business rates, and selecting appropriate enforcement methods to secure sustainable repayment. The successful candidate will confidently negotiate payment arrangements, handle customer enquiries across face‑to‑face, telephone and written channels, and attend court to explain processes and agree solutions.

They will maximise income, minimise loss, and uphold all relevant professional standards, policies and regulations, including GDPR, Health and Safety, Equal Opportunities and wider organisational codes of conduct. They will participate in ongoing training and professional development, contribute to service improvement, and carry out additional duties appropriate to the role while maintaining a high‑quality, customer‑focused approach.If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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