Council Tax Officer (Hybrid)

Council Tax Officer (Hybrid) needed in Bradford, £20ph PAYE - Reference: 5308914

This role is an predominantly homeworking role, but requires an initial 2 days in the office to cover induction, understanding how we work in Bradford and reading working practices.

• This role covers both billing and collection of council tax. It will involve dealing with telephone calls, back office work and proactive working.
• Council Tax accounts are administered, collected and recovered in accordance with relevant, legislation, Council and Government Policy.
• To provide Council Tax services to customers and other parties, communicating often complex and detailed information on the phone, face to face or by written communications, paying particular regard to any issues of vulnerability.
• To ensure that an accurate council tax database is maintained with regard to both occupied and empty properties and ensuring that any discounts or exemptions are applied correctly
• To make non statutory arrangements for payment following current working practices using available information, experience and discretion.
• To process payments from taxpayers using appropriate means, eg: debit card, direct debit, attachment of earnings/benefits.
• To promote and maximise the take up of discounts, allowances and concessions as required