Annual salary review every April, with increases typically 3%–5%
31 days' holiday including bank holidays
Workplace pension through NEST
Travel expenses covered
Accommodation paid for when required for business travel
Free onsite parking
Occupational health support
Staff breakout area
Two company events per year
Training and ongoing development
Genuine career progression opportunities
Business closed on bank holidays
Early finish every Friday
The Opportunity
We are looking for a confident, personable and customer-focused individual to join an established business in Greater Manchester in a varied Internal Sales and Customer Account position.
We’re working with an established and highly successful print and marketing services business that is looking to appoint an experienced Senior Account Director to take the lead on…
This is not a heavily targeted sales role. Instead, you will focus on developing strong relationships with existing customers, understanding their requirements and identifying appropriate opportunities to upsell and cross-sell products and services.
Initially, you will predominantly work with UK customers, communicating with them by telephone and email as well as meeting customers face-to-face. You'll also have the opportunity to travel to customer sites, so you must be comfortable being out on the road when required.
Full training will be provided, making this an excellent opportunity for someone with a strong customer service, account management or internal sales background who wants to develop their commercial experience.
Key Responsibilities
Build and maintain strong relationships with existing customers
Manage customer enquiries by telephone and email
Identify appropriate upselling and cross-selling opportunities
Understand individual customer requirements and recommend suitable solutions
Visit customers across the UK when required
Meet and support customers visiting the office
Provide a high standard of customer service throughout the customer journey
Follow up with existing customers and maintain regular contact
Work closely with internal departments to ensure customer requirements are met
Maintain accurate customer and account information
Develop product and industry knowledge through ongoing training
What We're Looking For
You could be a great fit if you have experience within:
Internal Sales
Customer Service
Account Management
Sales Support
Customer Account Management
Business Development
Client Services
You'll need to be:
Confident and professional when dealing with customers
Comfortable speaking to customers both over the phone and face-to-face
Naturally relationship-focused
Commercially aware and able to recognise opportunities
Comfortable travelling to customer sites
Organised with good attention to detail
Confident using computer systems
Keen to learn and develop
A full UK driving licence will be required due to the customer visits and company car.
Working Hours
There are two working patterns:
Option 1:
Monday to Thursday: 9:00am – 5:00pm
Friday: 9:00am – 2:30pm
Option 2:
Monday to Thursday: 8:00am – 4:00pm
Friday: 8:00am – 1:30pm
Additional Information
The position comes with an initial three-month probationary period, which may be extended to six months if required.
If you're looking for a customer-focused commercial role where you can build relationships rather than chase aggressive sales targets, this could be an excellent next career move. You'll receive full training, a company car, excellent benefits and clear opportunities to progress within the business.
Apply today for immediate consideration.
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Aspire Recruitment is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Should you apply for this role, we will process your data as detailed in our Privacy Policy which can be found on our website and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Full-time
Permanent
On-site
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