Home Improvement Officer

Advice and Support

• Provide specialist advice regarding housing adaptations, repairs, improvements, and available funding options.
• Support applicants with grant applications and the completion of supporting documentation.
• Work closely with Occupational Therapists and other professionals to identify practical and cost-effective solutions.
• Assist vulnerable residents, including older people, disabled individuals, and families with specific housing needs.
• Promote Disabled Facilities Grants (DFGs) and home improvement assistance programmes.

Housing Inspections and Standards

• Carry out inspections of residential properties to assess disrepair, housing conditions, and hazards.
• Undertake Housing Health and Safety Rating System (HHSRS) assessments.
• Identify housing hazards and recommend appropriate remedial action.
• Assess the feasibility of adaptation works and determine practical solutions that meet customer needs and legislative requirements.
• Ensure compliance with housing standards, building regulations, and relevant legislation.

Contract and Project Management

• Supervise contractors and monitor the quality of ongoing works.
• Manage a caseload of repair, renovation, maintenance, and adaptation projects.
• Maintain accurate records of project progress, expenditure, inspections, and outcomes.
• Liaise with contractors, architects, planning officers, building control professionals, and other stakeholders.
• Resolve disputes and negotiate practical solutions where disagreements arise.
• Ensure projects are delivered efficiently and provide value for money.

Customer Service and Stakeholder Engagement

• Deliver a responsive, customer-focused service.
• Develop positive working relationships with service users, contractors, partner agencies, healthcare professionals, and other stakeholders.
• Respond effectively to complaints, enquiries, and requests for information.
• Provide expert advice regarding housing legislation, grants, adaptations, and improvement schemes.
• Prepare reports, statements, and evidence for tribunals, court proceedings, or appeals where required.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

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