It Service Desk Analyst L1 (Information Technology)

Are you looking to grow your IT career within a large-scale enterprise environment? We're seeking an IT Service Desk Analyst to join a busy and supportive team providing first-line IT support to thousands of users.

You'll be the first point of contact for IT queries, troubleshooting issues across Microsoft 365, Active Directory, hardware, software, mobile devices and networking. You'll work closely with technical teams to ensure a high level of customer service and efficient resolution of incidents.

Desirable experience

• 1-2 years' experience in an IT Service Desk, Helpdesk or Technical Support role
• Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange
• Strong customer service and communication skills
• Experience using ITSM/ticketing systems
• A proactive approach to problem-solving

This is a full time and part time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number. 5307686

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.