Operational Analyst - £45,000

Operational Analyst – CURO CRM

£35,000–£45,000 Colchester Hybrid

Pearson Carter is working with a growing UK financial planning organisation seeking an Operational Analyst to support its adviser technology platforms and drive operational improvements.

You’ll join a values-driven business that places a strong emphasis on employee development, community involvement and flexible working.

Responsibilities:

Act as a subject matter expert for CURO CRM, supporting users and resolving system queries.

Configure systems and develop workflows within Microsoft Dynamics CRM.

Analyse business processes and deliver technology-led improvements.

Produce management reports, maintain data quality and support data cleansing.

Deliver user training and create supporting documentation.

Support small change projects and create client output solutions using Smartflows/Xperido.

Experience required:

Strong hands-on CURO experience, ideally including super-user, system support or configuration responsibilities.

A financial services or professional services background.

Experience using Microsoft Dynamics CRM.

Strong Excel skills and experience producing management information.

An understanding of process improvement and business analysis.

Confident communication and stakeholder management skills.

Power BI, Intelligent Office and Smartflows/Xperido experience would be advantageous.

The role offers £35,000–£45,000, with hybrid working requiring a minimum of three days per week in Colchester following probation.

Apply with your CV to find out more.