Receptionist

Essential Employment

Nottingham

Receptionist needed in Nottingham, £13.70ph PAYE - Reference: OR118068

To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service.
Provide basic advice, contacts and general information on services and those of partner organisations.
To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service.
To escalate issues to line management in a timely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur
To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence).
To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required.
To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided.
To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision.
To provide and deliver a customer-centric service which reflects the standards set out in the “Customer Service Standards”
To work with, and support line management to ensure that reception cover is provided in line with service requirements and business continuity