Regulatory Services Quality Assurance Lead

Regulatory Services Quality Assurance Lead needed in North London £29 per hr ref OR119719

Full time hours on a temporary basis

• Key Responsibilities

• Lead the management and delivery of Freedom of Information (FOI), Subject Access Requests (SARs) and other data subject rights requests in accordance with legislation and corporate procedures.
• Manage and coordinate responses to Stage 1 complaints within Regulatory Services, ensuring high-quality and timely resolutions.
• Monitor compliance with statutory deadlines and service standards, ensuring all requests and complaints are processed within required timescales.
• Act as the primary point of contact for information governance, complaints and quality assurance matters within the service.
• Maintain accurate records, case management systems and performance data relating to FOIs, SARs and complaints.
• Produce regular management information, performance reports, KPIs and trend analysis for senior management.
• Identify recurring themes, risks and service improvement opportunities arising from complaints, requests and customer feedback.
• Support internal and external audits, inspections and compliance reviews.