Resident Liaison Officer

Resident Liaison Officer

Salary: Up to £34,000 per annum

Location: West Midlands, Coleshill

A well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes.

As an RLO, you’ll be the main point of contact for residents—ensuring they are well-informed, respected, and supported at every stage. You’ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people’s day-to-day lives.

What will you deliver?

• Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout
• Provide information, advice, and support before, during and after works take place
• Work closely with Site and Project Managers to help coordinate access, programme updates and logistics
• Maintain accurate records of communications, access issues, complaints and resolutions