RLO - Hemel

Resident Liaison Officer – Roofing

Location: Hemel Hempstead

Contract: Temp to Perm

Initial Rate: £20 per hour

Permanent Salary: up to £33,000

We’re currently recruiting for a Resident Liaison Officer (RLO) to join a roofing contractor delivering works across residential properties in the Hemel Hempstead area.

This is a temp-to-perm opportunity, initially paying £20 per hour, with the view to move permanently onto a £33,000 salary.

The RLO will be the key link between residents, the contractor and site teams, ensuring residents are kept informed and supported throughout the roofing works.

The Role

Act as the main point of contact for residents throughout the works

Carry out resident introductions and explain the planned works clearly

Provide regular updates on programmes, access and any changes

Arrange access to properties and coordinate appointments where required

Deal with resident queries, concerns and complaints professionally

Carry out resident visits and maintain accurate records

Liaise closely with Site Managers and operational teams

Identify and escalate issues that could affect the programme

Support vulnerable residents and ensure their needs are communicated to the site team

Assist with handovers and resident satisfaction

Maintain accurate communication and visit records

Requirements

Previous experience as an RLO / Resident Liaison Officer

Experience within social housing, roofing, planned works, refurbishment or maintenance would be advantageous

Confident communicating with residents and site teams

Strong organisational and administration skills

Professional and approachable manner

Comfortable working on site and visiting residents

Full UK driving licence would be advantageous

Package

£20 per hour initially

Temp-to-perm

£33,000 salary when permanent

Long-term opportunity with an established roofing contractor