Scheduler

Scheduler

Location: Kettering

Salary: £27,000 - £30,000

Job Type: Full Time, Permanent

The Role – Scheduler

You will be responsible for planning, coordinating and managing the daily activities of a team of field-based engineers operating nationwide. You will ensure jobs are allocated effectively, engineer diaries are fully optimised, and customers receive a high level of service throughout the process.

Working closely with engineers, customers and internal departments, you will prioritise reactive and planned works, manage changing schedules, and ensure all service activities are completed efficiently and within agreed timescales.

Key Responsibilities – Scheduler

• Plan and schedule engineer visits, installations, maintenance and service appointments.
• Manage engineer workloads and diaries to maximise efficiency and geographical coverage.
• Liaise with customers regarding appointments, updates and job progress.
• Prioritise urgent and reactive requests whilst maintaining scheduled works.
• Monitor engineer progress throughout the day and amend schedules where required.
• Maintain accurate records using internal scheduling and CRM systems.
• Coordinate with customers and internal teams to ensure service level agreements are achieved.