Service Charge Officer

Service Charge Officer needed in London

This is a temporary role and the rate is £16.58ph PAYE

The reference number is: 000B 81AF / 1

The successful candidate will be responsible for ensuring the accurate, timely and transparent administration of service charges across a diverse housing portfolio, maintaining compliance with legislation, agreements and industry best practice. They will act as a key point of contact for residents and internal stakeholders, responding to service charge enquiries, resolving disputes, investigating discrepancies and making necessary adjustments within ERP systems.

Working closely with analysts and other departments, they will contribute to the preparation of service charge estimates and actuals, ensuring data accuracy and high levels of customer satisfaction. The role will also involve supporting complaint resolution, liaising with local authorities and stakeholders, participating in service improvement projects, and maintaining effective communication through shared service charge mailboxes and customer correspondence.

The ideal candidate will possess a strong understanding of service charges within the social housing sector, knowledge of relevant landlord and tenant legislation, excellent numerical and analytical abilities, advanced Excel skills, and experience using ERP and CRM systems. They will be highly organised, customer-focused and capable of managing competing priorities within a performance-driven environment.