Service Engineer
Reevr
Woking
Service Engineer
Salary: £38,000 – £45,000 per annum
Woking, Surrey
ReeVR Talent are looking for an experienced Service Engineer with strong electromechanical and fault-finding skills to join our clients technical team.
This is a hands-on role combining testing, repair, fault diagnosis, RMA management and customer support, with the opportunity to be customer-facing involving travel to customer sites.
The key responsibilities for the Service Engineer
Test, fault find and repair customer equipment in line with internal procedures and specifications.
Carry out RMA testing, repair and diagnosis, including fault finding down to component level.
Complete system set-ups, installations and servicing of equipment.
Rebuild of product in accordance with company procedures.
Liaise with Materials and Production teams to obtain parts required for repairs.
Manage RMA activity, including RMA administration, scheduling and prioritisation.
Raise RMA numbers and provide customers with relevant repair information.
Inspect completed work and ensure all paperwork and technical documentation is accurate and complete.
Provide technical support to customers and liaise with them regarding service and repair requirements.