Service Manager

Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant.

This is a permanent position working 40 hours per week, covering operational hours between 8:00 am and 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday coverage are shared on a rota basis.

This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team.

We currently operate a hybrid working model, combining office, site-based and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively.

What we are looking for

You will have experience leading, managing and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification.

In addition, you will be able to demonstrate the following:

Essential skills and experience

• Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
• Experience leading, managing, developing and motivating teams.
• Strong knowledge of housing sector best practice and relevant legislation.
• Experience of subcontractor management.
• Proven ability to deliver a high-quality, customer-focused repairs service.
• Experience using repairs management information systems.
• Excellent written and verbal communication skills.
• Ability to effectively manage and improve operational team performance.
• A commitment to demonstrating the Guinness Behaviours.

Desirable skills and experience

• Experience working as part of a management team delivering frontline services.
• Excellent organisational and time management skills.