Customer Service Coordinator
Reevr
Harlow
Customer Service Coordinator
- Harlow, Essex Permanent Opportunity
- £30,000 - £40,000
Love customer service but enjoy being involved in the bigger picture? This could be the role for you!
We’re looking for a proactive, organised and customer-focused Customer Service Coordinator to join a busy manufacturing business in Harlow.
This is a varied role combining customer service, order management and production coordination. You'll act as the key link between customers and the factory, taking ownership of orders from receipt through to despatch, keeping customers informed and ensuring delivery commitments are met.
Working closely with Production Planning, Item Preparation and Production teams, you'll play an important role in keeping operations running smoothly, managing priorities and resolving any issues along the way.
Key Responsibilities, as a Customer Service Coordinator
- Manage customer orders from receipt through to despatch, ensuring accuracy and timely delivery.
- Act as the main point of contact for customers, providing regular updates and managing expectations.
- Liaise with Production and Planning teams to monitor order progress and confirm realistic delivery dates.
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