Housing Assistant

Housing Assistant

? Ardrossan (Hybrid Working)

? £25,420 - £40,120 per year

? Full Time Permanent

Our client is seeking a motivated and customer-focused Housing Assistant to join their Housing Services team. Reporting directly to the Area Team Manager, you will play a key role in supporting the delivery of high-quality housing management services while helping to create positive outcomes for customers and communities. This is an excellent opportunity for someone with strong administrative and customer service skills looking to develop their career within the social housing sector. Key Responsibilities

• Acting as the first point of contact for housing enquiries, providing advice, guidance and support to customers.
• Supporting housing applications, allocations, lettings and tenancy sign-ups.
• Maintaining accurate tenancy, applicant and housing management records.
• Assisting with tenancy management activities, including estate management, tenancy visits and anti-social behaviour case administration.
• Supporting rent account management, payment arrangements and former tenant debt recovery activities.
• Preparing correspondence, reports and tenancy-related documentation.